Terms and Conditions
Effective Date: 12/15/2025
Last Updated: 12/17/2025
These Terms of Service (“Terms”) govern access to and use of the Pollentic website, applications, and services (collectively, the “Service”).
The Service is offered by Aretove Inc. (“Aretove,” “we,” “us,” “our”). Pollentic is a product and brand name of Aretove Inc. Aretove is headquartered at 115 Broadway, Fl. 5, New York, NY 10006.
By accessing or using the Service, you agree to these Terms.
Business Use Only. The Service is intended for B2B/enterprise use and not for personal, consumer purposes.
1. Definitions
“Customer”: the company or other legal entity entering into these Terms and/or an Order Form with Aretove.
“Authorized Users”: Customer’s employees, contractors, and agents authorized to use the Service under Customer’s account.
“Order Form”: an ordering document (including online checkout, order, SOW, or similar) referencing these Terms and describing commercial terms (plan, fees, term, etc.).
“Customer Content”: data, files, text, prompts, instructions, datasets, queries, and other materials submitted to, stored in, sent through, or processed by the Service, including via connectors.
“Output”: results generated by the Service (including AI-generated analyses, summaries, visualizations, recommendations, or code).
2. Acceptance / Authority
If you use the Service on behalf of a company or other entity, you represent you have authority to bind that entity. If you do not, do not use the Service.
3. The Service
Pollentic is an agentic AI analytics workspace that may include data ingestion/connectors, dashboards, collaboration, automations, AI agents, and AI-assisted analysis. We may modify, update, or discontinue any part of the Service.
Beta/Preview Features. Beta/preview/experimental features are provided “as is,” may be unsupported, and may be changed or removed at any time.
4. Accounts / Administration / Security
Account responsibility. Customer is responsible for use of the Service under its accounts, including by Authorized Users.
Admin controls. The customer is responsible for configuring user access, permissions, and roles.
Security. Customers must safeguard credentials and promptly notify us of any suspected unauthorized access.
5. Subscription, Fees, Invoicing, Taxes
Subscription term & renewal. Subscription terms and renewals are as stated in the Order Form (or as presented at purchase).
Fees. Fees are generally non-cancelable and non-refundable except as required by law or expressly stated in an Order Form.
Invoices / branding. Invoices may reference “Pollentic” as the product/brand; however, the contracting and billing entity is Aretove Inc.
Taxes. Fees exclude taxes; Customer is responsible for applicable taxes, except taxes on Aretove’s income.
Usage limits/overages. Seat, storage, query, connector, and compute limits (and overage fees) are as described in the Order Form or plan documentation.
6. Customer Content / Ownership / Licenses
Customer ownership. Customer retains all rights in Customer Content.
License to operate the Service. Customer grants Aretove a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Content only to provide, secure, maintain, and support the Service and as otherwise permitted by these Terms and any applicable DPA.
Output. Subject to these Terms, Customer may use Output for its internal business purposes. Customer is responsible for verifying Output prior to reliance.
7. AI-Specific Terms
No professional advice. Output is for informational/analytics purposes and is not legal, financial, medical, or other professional advice.
Accuracy; human oversight. AI systems can produce inaccurate or incomplete results. Customer is responsible for review and appropriate human oversight.
Agent actions and automations. Customer is responsible for agent configurations, prompts, and automations initiated by Customer or its Authorized Users, including actions executed through third-party integrations.
8. Acceptable Use
Customer and Authorized Users will not:
use the Service unlawfully or in violation of third-party rights (including privacy and IP rights);
upload or transmit malware or harmful code;
interfere with or disrupt the Service, bypass security controls, or exceed rate limits;
attempt to reverse engineer, decompile, or otherwise derive source code or underlying models except where prohibited by law;
use the Service to create or improve a competing product except as expressly permitted by law;
submit or process data without having the rights and permissions necessary.
9. Sensitive / Regulated Data
Unless expressly agreed in writing, Customer will not submit or process via the Service:
protected health information regulated by HIPAA;
payment card data subject to PCI DSS; or
other regulated sensitive data requiring heightened compliance obligations.
10. Third-Party Services and Integrations
The Service may integrate with third-party services. Customer’s use of third-party services is governed by their terms and privacy policies. Aretove is not responsible for third-party services.
11. Confidentiality
Each party may receive confidential information from the other. The receiving party will protect it using reasonable care and use it only to perform under these Terms. Confidential Information excludes information that is public, independently developed, or lawfully received without restriction.
12. Data Protection / DPA
To the extent Aretove processes personal data on Customer’s behalf within Customer Content, the parties may enter into a Data Processing Addendum (“DPA”). If there is a conflict between the DPA and these Terms regarding personal data processing, the DPA controls.
13. Intellectual Property / Feedback
Aretove owns the Service and related technology, excluding Customer Content. If Customer provides feedback, Customer grants Aretove a perpetual, irrevocable, worldwide, royalty-free license to use it without obligation.
14. Suspension / Termination
Suspension. We may suspend access if we reasonably believe there is (a) a security risk, (b) a violation of these Terms, or (c) a legal requirement.
Termination. Termination rights and effects are governed by these Terms and any applicable Order Form.
Effect. Upon termination, rights to use the Service cease. Data return/deletion will be handled as stated in the Order Form, DPA, or plan documentation.
15. Disclaimers
THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARETOVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA.
ARETOVE’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER UNDER THE APPLICABLE ORDER FORM IN THE [12] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
17. Indemnification (Customer)
Customer will defend, indemnify, and hold harmless Aretove and its affiliates, officers, directors, employees, and agents from third-party claims arising from (a) Customer Content, (b) Customer’s use of the Service in violation of these Terms or law, or (c) Customer’s breach of these Terms.
18. Governing Law / Venue
These Terms are governed by the laws of the State of New York, excluding conflict of laws rules. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in New York County, New York.
19. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will provide notice (e.g., via the Service or email). Continued use after the effective date constitutes acceptance.
20. Contact
Aretove Inc. (Pollentic) 115 Broadway, Fl. 5, New York, NY 10006
Support: [email protected]
Privacy: [email protected]